Whether it concerns user support, software updates or maintenance: many of these tasks can easily be performed through our safe remote maintenance service offered. The ever-expanding cross-linking of computers and machines via the Internet continuously extends the options for remote maintenance. Therefore, diagnostics and troubleshooting can be carried out directly via the industrial router mbNET at the plant.  Our customer‘s advantage: they safe time and money, because our service technician can access the system to be maintained directly and without delay.

  • remote configuration and troubleshooting
  • rapid response and less costs as no time consuming service assignment is required
  • high degree of availability and flexibility
  • minor problems or simples questions usually can be solved quickly
  • direct interaction leads to better communication between manufacturer and user
  • safe and reliable connection of your equipment to the Internet         
  • optimal access protection through an integrated firewall
  • access to the Internet either through the company intranet, through an integrated modem or through broadband connection